Accessibility at Head's Flags

If something on this site does not work for you

Call (813) 636-0701, Monday to Friday, 8:30 am to 5:00 pm. Or email tony@headsflags.net. You can also come by the shop at 3815 Henderson Blvd.

You do not need to explain anything technical. Tell us what you were trying to do and we will do it with you. If you can say which page and what happened, that helps us fix it for the next person, but it is not a condition of getting help.

Anything this website can do, a person at the shop can do with you over the phone: quote a flagpole, size a flag, take artwork, place an order, arrange shipping.

What we have built for

This site is built against WCAG 2.2 Level AA, the guidelines most accessibility work in the United States is measured against. In October 2026 the whole site was gone through with that as the target. That work covered:

• Every page usable by keyboard alone, with a visible outline showing where you are and a "skip to main content" link as the first stop
• Text and backgrounds checked for contrast, including text sitting over photographs
• Links inside sentences underlined, so they are not told apart by colour alone
• Headings in order, page landmarks marked, tables with proper column headers
• Photographs described for screen readers
• Forms with labelled fields, required fields marked in words, and errors explained in text rather than by colour
• Hints shown above each field instead of as grey text that vanishes when you type
• Pages that still work at 400% zoom without scrolling sideways
• Animation and hover movement turned off when your computer asks for reduced motion
• Tap targets on phones big enough to hit with a thumb

We are not claiming a certification, and we are not going to tell you the site is perfect. It is a target we work to and check against, and the checking is never finished.

What we know is still awkward

• The flag mockup tool draws a picture of your flag, and a drawing is visual by its nature. There is a button at the top of that page that skips it and opens the free estimate form, where you can describe what you want in words instead. The shop can also build the mockup for you and email it over.
• Our online store is a separate site on another company's software. We do not control how it is built. If you hit a wall there, call the shop and we will take the order directly.
• Photographs of past work are described, but a description is not the photo. Ask and we will talk you through what a job looked like.

Documents and artwork

If we send you a proof, a quote or a spec sheet and the format does not work for you, say so and we will send it another way, or read it to you on the phone. We would rather do that than have you fight a PDF.

How to tell us about a problem

Email tony@headsflags.net or call (813) 636-0701. We usually reply the same business day. If something is broken on the site we will say so plainly and tell you when it is fixed, rather than leaving you wondering.

Last reviewed October 2026.